Experienced Instructional Designer Transforming Visions into Stunning Realities

I’m James Gonzales, an Instructional Designer With 3+ Years of Experience in The Field

Experienced Instructional Designer with a strong background in higher education, specializing in professional development, digital content creation, and AI integration. Proven ability to manage multiple projects, create engaging instructional content, and apply learning science principles to support faculty and staff. Passionate about emerging technologies and currently building expertise in AI development to enhance learning and operational efficiency.

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James Gonzales

Email

JamesGonzalesJr@gmail.com

Phone

(909) 702-4379​

Time Zone

Pacific Daylight Time​

Education

Masters in Arts​, Education

2021

California State University

Bachelor of Arts​,
Music Recording

2001

California State University

Associate of Arts,
Music

1998

Riverside Community College

Digital Arts & Design​ Certificate

2011

University of California

A+ Computer Repair Certificate

2010

CompTIA

Experience

Instructional Designer​

September 2022 – Present

Design instructional materials and multimedia content (e.g., presentations, digital assets, interactive learning tools) to support teaching, research, and scholarship for faculty and staff. Applied foundational AI development skills—including LLM integration and prompt engineering—with instructional technologies like Articulate Storyline to explore scalable, intelligent learning solutions.

Freelance Tech & Media Specialist​

April 2014 – 2016

Provided freelance technical and multimedia services, including computer repair, hardware upgrades, virus removal, and basic network troubleshooting. Delivered digital media solutions such as photo restoration, custom video presentations, interactive DVD authoring, and post-production services in video and audio editing. Combined technical troubleshooting with creative design to meet diverse client needs across personal and small business projects.

Advanced Repair Agent

October 2012 – 2014

Diagnosed and resolved software and hardware issues across multiple systems, managing service orders and prioritizing repairs in a high-volume tech support environment. Delivered outstanding customer service during check-in/check-out processes.

My Skills​

I am a multifaceted professional blending AI integration, instructional design, and technical expertise to create innovative, reliable, and learner-focused solutions. Drawing on experience in higher education, I design engaging, pedagogically sound learning experiences while leveraging AI tools such as large language models and prompt engineering to automate, personalize, and scale content delivery. My CompTIA A+–certified background in computer repair ensures I can not only build and implement cutting-edge learning solutions but also maintain and optimize the systems that power them. This unique combination of creative vision, technical skill, and strategic thinking allows me to bridge the gap between emerging technology and real-world educational needs.

01

AI Integration​

I specialize in leveraging artificial intelligence to enhance learning, streamline operations, and deliver scalable, intelligent solutions. My expertise includes integrating large language models (LLMs) and prompt engineering techniques into instructional technologies such as Articulate Storyline, Microsoft Office 365, and content management systems. I design AI-assisted workflows for tasks like automated content generation, personalized learning experiences, and natural language querying of institutional knowledge bases. With a strong focus on practical implementation, I bridge the gap between emerging AI capabilities and real-world education and business needs, ensuring tools are deployed ethically, efficiently, and in alignment with organizational goals. I also stay current on developments in AI APIs, data handling best practices, and model fine-tuning to maintain a competitive edge in the evolving AI landscape.

02

Instructional Design​

As an experienced Instructional Designer in higher education, I create engaging, accessible, and pedagogically sound learning experiences for diverse audiences. My approach combines evidence-based learning science principles with innovative use of technology to meet the needs of faculty, staff, and students. I consult with subject matter experts to evaluate course design needs, recommend delivery methods, and select instructional strategies that maximize learning outcomes across multiple modalities—online, face-to-face, hybrid, and HyFlex. I design and develop instructional materials, multimedia content, and interactive activities, and I deliver faculty development workshops on both pedagogical and technical topics. I also track and analyze learning effectiveness, ensure compliance with accreditation requirements, and incorporate the latest instructional technologies to enhance engagement and accessibility. My goal is to transform vision into reality by aligning instructional content with strategic learning objectives.

03

Computer Repair

With over a decade of technical troubleshooting experience, I provide expert hardware, software, and network support for personal and small business environments. My skills include diagnosing and repairing desktops, laptops, and mobile devices; performing hardware upgrades; removing malware and viruses; recovering lost data; and configuring operating systems for optimal performance. I am CompTIA A+ certified and adept at basic network setup and troubleshooting, ensuring reliable connectivity and reduced downtime. Beyond repair, I apply meticulous attention to detail in preventive maintenance to extend equipment lifespan and improve performance. I combine technical skill with clear communication, ensuring clients understand both the problem and the solution. My background spans in-person tech support, freelance repair work, and high-volume service desk operations, allowing me to adapt quickly to different environments and client needs.

Samples of My Work​

Endorsements​

An extremely detailed and comprehensive description goes here, providing an extensive amount of information about the topic

James has served as a member of the Program Advisory Committee (PAC) for Concorde Career College over the last three years. His expertise in online education and distance learning programs makes him an ideal candidate to fulfill an essential requirement set forth by the Accrediting Commission of Career Schools and Colleges (ACCSC).
As part of the accreditation standards, ACCSC requires institutions that deliver content via distance education to include at least one additional individual with experience in the delivery of distance education programs to review and provide feedback on the school’s distance education platform, methods, processes, procedures, and infrastructure.
Given his background in online education, his participation has provided invaluable insights that help strengthen our distance learning offerings and ensure compliance with accreditation requirements. As a PAC member, he participates in periodic meetings, review curriculum and delivery methods, and provides recommendations to enhance the effectiveness of the delivery.
We are honored to have him in our committee and contribute his expertise to this important initiative.
Diana McKee​
James captured and edited oral history audio interviews, organized photos and content and produced several outstanding video tributes for SLW clients, completing them on time, meeting high quality standards and showing unusual initiative in doing so.
Ken McPherson​

Contact Me​

Please look over my resume and feel free to contact me if you have any questions or would like to schedule an interview.

jamesgonzalesjr@gmail.com
+1 (909) 702-4379​
Montclair, CA United States
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